Withdrawals at Betenza
Fast, secure payouts with multiple payment methods. Get your winnings in as little as 24 hours with our priority withdrawal service.
Available Withdrawal Methods
| Payment Method | Min Withdrawal | Max Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
|
💳
Credit/Debit Card
|
€20 | €5,000 | 1-3 business days | FREE |
|
🏦
Bank Transfer
|
€50 | €10,000 | 2-5 business days | FREE |
|
💰
E-Wallets (Skrill, Neteller)
|
€10 | €5,000 | 0-24 hours | FREE |
|
₿
Cryptocurrency
|
€30 | €50,000 | 0-2 hours | FREE |
|
📱
Mobile Payments
|
€10 | €2,000 | 1-2 business days | FREE |
|
🌐
PayPal
|
€15 | €3,000 | 0-24 hours | FREE |
💎 VIP Fast Track Withdrawals
VIP members enjoy priority processing with withdrawals completed within 12 hours. Higher withdrawal limits up to €100,000 per transaction. Contact support to learn about VIP benefits.
How to Withdraw Your Winnings
Log Into Your Account
Visit betenza.net and log in using your email and password. Navigate to the cashier section by clicking on your profile icon.
💡 Tip: Save your login credentials securely using a password manager.
Choose Withdrawal Method
Select your preferred withdrawal method from the available options. We recommend using the same method you used for deposits for faster processing.
💡 Tip: E-wallets and crypto offer the fastest withdrawal times (0-24 hours).
Enter Withdrawal Amount
Specify the amount you wish to withdraw. Make sure it's within the minimum and maximum limits for your chosen payment method.
💡 Tip: Check that you've met all wagering requirements before requesting a withdrawal.
Complete KYC Verification
If this is your first withdrawal, you'll need to verify your identity. Upload a photo ID, proof of address, and payment method verification.
💡 Tip: Complete KYC early to avoid delays when you want to withdraw.
Confirm Your Request
Review all details and confirm your withdrawal request. You'll receive an email confirmation and can track the status in your account history.
💡 Tip: Keep the confirmation email for your records.
KYC Verification Requirements
Proof of Identity
- ✓ Government-issued ID
- ✓ Passport or driver's license
- ✓ Clear photo of both sides
- ✓ All corners visible
- ✓ Not expired
Proof of Address
- ✓ Utility bill (gas, water, electric)
- ✓ Bank statement
- ✓ Government letter
- ✓ Issued within last 3 months
- ✓ Shows full name & address
Payment Verification
- ✓ Card photo (front only)
- ✓ Hide middle 8 digits
- ✓ Show first 4 & last 4 digits
- ✓ Hide CVV code
- ✓ E-wallet screenshot
Why KYC Is Required
KYC verification protects you and the casino from fraud, money laundering, and underage gambling. It's a legal requirement and ensures only you can withdraw from your account. Verification typically takes 24-48 hours and only needs to be completed once.
Troubleshooting Withdrawal Issues
🚫 My withdrawal was declined. What should I do? ↓
Common reasons for declined withdrawals:
- Wagering requirements not met on bonus funds
- KYC verification incomplete or documents rejected
- Withdrawal amount below minimum or above maximum limit
- Using a different payment method than used for deposit
- Account suspended due to terms violation
Solution: Check your email for the specific reason. Contact support if you need clarification or help resolving the issue.
⏰ My withdrawal is taking longer than expected ↓
Processing delays can occur due to:
- Weekends and public holidays (banks closed)
- First-time withdrawal requiring additional verification
- Large withdrawal amounts triggering manual review
- Payment provider processing times
- High volume of withdrawal requests
Solution: Wait for the maximum stated processing time before contacting support. Most withdrawals complete within the advertised timeframe.
📋 How do I check my wagering progress? ↓
Navigate to your account dashboard and click on "Active Bonuses" or "Wagering Progress." You'll see:
- Total wagering requirement amount
- Amount wagered so far
- Remaining wagering needed
- Expiry date of the bonus
- Games that contribute to wagering
Tip: Slots usually contribute 100% to wagering, while table games may contribute less (e.g., 10-20%).
❌ Can I cancel a pending withdrawal? ↓
Yes, as long as the withdrawal is still in "Pending" status and hasn't been processed yet. To cancel:
- Go to cashier/withdrawal history
- Find the pending withdrawal
- Click "Cancel" or "Reverse"
- Funds will return to your balance
Note: Once a withdrawal moves to "Processing" or "Approved" status, it cannot be canceled.
💰 What are the withdrawal limits? ↓
Standard account limits:
- Minimum per withdrawal: €10-€50 (method dependent)
- Maximum per withdrawal: €5,000
- Maximum per week: €10,000
- Maximum per month: €30,000
VIP account limits:
- Maximum per withdrawal: up to €100,000
- No weekly or monthly limits
- Priority processing (12 hours)
Withdrawal FAQ
How fast are crypto withdrawals?
Cryptocurrency withdrawals are processed within 0-2 hours after approval. Bitcoin, Ethereum, and other supported cryptos offer the fastest payout times at Betenza. Network confirmation times may add 10-30 minutes depending on blockchain congestion.
Are there any withdrawal fees?
Betenza does not charge any fees for withdrawals. However, your payment provider (bank, e-wallet, crypto network) may charge their own processing fees. Check with your payment provider for their fee structure.
What security checks are performed?
Every withdrawal request undergoes automated security checks including IP verification, device fingerprinting, and gameplay pattern analysis. Large withdrawals or suspicious activity may trigger additional manual review. This protects both you and the casino from fraud.
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Start playing and cash out your winnings with fast, secure withdrawals
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